Refund policy

Cancellation and Refund Policy
Last Updated: 27-Feb-2025

At Komal Ayurveda, we strive to provide high-quality Ayurvedic products and excellent customer service. However, if you need to cancel an order or request a refund, please review our policy below.

1. Order Cancellation

• Before Shipment: You may cancel your order within 24 hours of purchase or before it has been shipped. To request cancellation, contact our customer support at [Your Email] or [Your Phone].
• After Shipment: Once the order is shipped, cancellation is not possible. However, you may request a return or refund as per our return policy.

2. Return Policy

We accept returns under the following conditions:

• The product is damaged, defective, or incorrect upon arrival.
• The product remains unused, unopened, and in its original packaging.
• The return request is made within 7 days of delivery.

To initiate a return, contact us at [Your Email] with order details and images of the product issue.

3. Refund Policy

Once your return is approved, we will process the refund as follows:

• Mode of Refund: The refund will be credited to the original payment method within 7-10 business days.
• Partial Refunds: In cases where only part of the order is returned, a partial refund will be issued.
• Non-Refundable Items: Certain items, such as perishable products or those marked non-returnable, cannot be refunded.

4. Exchange Policy

We do not offer direct exchanges. If you wish to exchange an item, please initiate a return and place a new order.

5. Late or Missing Refunds

If you haven’t received a refund after 10 business days, check with your bank or payment provider. If the issue persists, contact us at [Your Email].

6. Contact Us

For any queries related to cancellations, returns, or refunds, please reach out to us: Komal Ayurveda
Email: info.komalayurveda@gmail.com
Phone: +91 8800966817